For the shipment we use the service of Bpost. Please note, orders just before the weekend take a little longer to arrive.

You can expect this from us:

A quality product
Orders are shipped at least twice a week.
You will receive an email from us as soon as your order has been processed. It contains a tracking code with which you can follow the order exactly on Have you not received an email yet? Don’t panic, it often takes 1 business day to process the order. If you have not yet received an e-mail, please contact us via the contact form.

Change or cancel order?

Because we have a fast delivery process, it may sometimes be that the order has already been processed by the shipper. We can therefore not guarantee that you can still adjust the order. If you want to change or cancel your order, please contact us via the contact form and we’ll see what we can do.

Returns are of course possible

Not satisfied? Contact us within 30 days of purchase. We refer you to our terms and conditions for full details. You are of course responsible for the shipping costs.

Has the product not been used – with care and not damaged? Put it back in the supplied box (or other sturdy packaging) and return it to:

KGL Creation Lab
Speelberg 36
3090 Overijse